OpenKB::Server Technical Papers » Plesk

Plesk: SWKeyExFatalError error

admin — Mon, 03 Oct 2011 22:59:33 +0000

ERROR: SWKeyExFatalError
xmlrpc error: XML parsing failed

0: common_func.php3:4523
of_get_key_by_product(string ‘plesk-win’)
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string ‘demo’)
3: auth.php3:54

Solution :
Check the size of the file %plesk_dir%\admin\repository\registry.xml. If file is empty and equals 0KB, delete this file.
Once it is done, try to access to Parallels Plesk Panel. New file should be generated automatically.

Reference:

Plesk: Unable to remove FTP users or connect

admin — Wed, 17 Aug 2011 22:44:59 +0000

OS: Windows , may work on Linux but we did not test it

If you find yourself being unable to connect to FTP or can not remove the FTP user from the control panel. There is a chance that the security files under the domain root has been corrupted.

Hold on for a second, before you go deleting files. Try running the following commands from the DOS prompt

"%plesk_bin%\ftpmng.exe" --remove-vhost --vhost-name=yourdomain.com "%plesk_bin%\ftpmng.exe" --reconfigure-vhost --vhost-name=yourdomain.com

or for all domains
"%plesk_bin%\ftpmng.exe" --remove-all "%plesk_bin%\ftpmng.exe" --reconfigure-all

If you are still unable to remove the user or connect. Then remove the security file under inetpub/vhosts/domainname . There is a file called .security , you can rename it or remove it.

reference KB> Reference KB

Plesk get_key_by_product() error

admin — Sat, 23 Apr 2011 18:47:53 +0000

Error: Plesk 9.x for Windows Fatal error: Call to undefined function of_get_key_by_product() in C:\Program Files\Parallels\Plesk\admin\plib\common_func.php3 on line 4501

Solution: The error is being caused by the registry.xml being empty zero bytes. The file is normally located in C:\Program Files\Parallels\Plesk\admin\repository

Pretty much what you need to do is remove this file and then restart Plesk.

Reference: http://forum.parallels.com/printthread.php?t=97999

Plesk: Notice: Undefined index:

admin — Thu, 30 Jul 2009 03:59:46 +0000

Error under the service management error :

Notice: Undefined index: migrator in C:\Programme\SWsoft\Plesk\admin\plib\class.Service Control.php on line 222

Notice: Undefined index: foreignmigrator in C:\Programme\SWsoft\Plesk\admin\plib\class.Service Control.php on line 229

Notice: Undefined index: foreignmigrator in C:\Programme\SWsoft\Plesk\admin\plib\class.Service Control.php on line 230

Solution that worked for me was:
refreshed Plesk components via
Plesk > Server > Components Management > Refresh

Plesk: view all email accounts

admin — Mon, 16 Mar 2009 00:22:58 +0000

mysql query
select CONCAT(mail_name,”@”,name) as email_address,accounts.password from mail left join domains on domains.id=mail.dom_id left join accounts on accounts.id=mail.account_id;

Thanks to RackerHacker

DBname normally : psa

Plesk: Stats and other scheduled tasks failed – 0x8007000d

admin — Wed, 16 Jul 2008 21:51:43 +0000

Error msg
General page initialization failed
0x8007000d

I think the error occurs because the run as information is missing and the tasks is corrupted. I was not able to find anything on the forums at Plesk for this error. My only fixed was to delete and recreate the tasks. Oh yeah there is one more problem , i was not able to view the properties for the tasks so i could not see the commands. I add to pull the commands from another working system. i have posted the commands below aliong with the task name. This worked on Plesk version 8.3
All the start in folders should be “C:\Program Files\SWsoft\Plesk\admin” and write down your current schedule for the task and reenter it. The task can run as the system user or the admin .
=============
Task :
Plesk Scheduler Task #{0C235029-C1F5-4916-AB08-1C6FEA9CE9EA}
Command to execute

C:\WINDOWS\system32\cmd.exe /c “”C:\Program Files\SWsoft\Plesk\admin\bin\runtask.exe” “–application=C:\Program Files\SWsoft\Plesk\admin\bin\php.exe” “–parameters=-q -dauto_prepend_file=\”\” -c php.ini \”C:\Program Files\SWsoft\Plesk\admin\plib\report\autoreport.php\” –auto daily”"

===========
Task :
Plesk Scheduler Task #{7F9CD2FC-8C81-4f3c-AE0B-BB8C9BA560A7}

Command

==================
Task

Plesk Scheduler Task #{99254CDC-8EA7-49ee-8A49-FC2A169843B7}

Command
C:\WINDOWS\system32\cmd.exe /c “”C:\Program Files\SWsoft\Plesk\admin\bin\runtask.exe” “–application=C:\Program Files\SWsoft\Plesk\admin\bin\php.exe” “–parameters=-q -dauto_prepend_file=\”\” -c php.ini \”C:\Program Files\SWsoft\Plesk\admin\plib\report\autoreport.php\” –auto weekly”"
========
Task name – stats command
Plesk Scheduler Task #ad08f1e5-f9e2-4be7-b4f7-fc8248acf5e8

command
C:\WINDOWS\system32\cmd.exe /c “”C:\Program Files\SWsoft\Plesk\admin\bin\runtask.exe” –defaultmail “–application=C:\Program Files\SWsoft\Plesk\admin\bin\statistics.exe” “–parameters=”"
==============
Task
Plesk Scheduler Task #C6586631-C086-43FE-9B96-BA28E52FDCD6
Command
C:\WINDOWS\system32\cmd.exe /c “”C:\Program Files\SWsoft\Plesk\admin\bin\runtask.exe” “–application=\”C:\Program Files\SWsoft\Plesk\DrWeb\drwebupw.exe\”" “–parameters= /GO /ST \”/RPC:\Program Files\SWsoft\Plesk\DrWeb\DrWebUpW.log\” \”/DIR:C:\Program Files\SWsoft\Plesk\DrWeb\\\”"”